Holiday RepsHoliday reps are one of those phrases that either makes you feel safe knowing that there is always someone onsite to help you when you have a problem or it’s one of the phrases that sends shivers down your suntanned spine.Why do we need holiday reps, what’s the purpose of a holiday rep?Well, let’s have a deeper lookThe Pro’s and Con’s of holiday reps.They certainly can be extremely useful to holiday-makers when on site, the main function of a holiday rep is to greet you upon your arrival, make sure you had a safe and enjoyable journey, show you to your accommodation, go over any functions that you make like to know like how to light the gas burners on a cooker or how to start the gas BBQ, they should have already cleaned your accommodation to a high standard.
After letting you settle in they will then make a rendezvous with you so that you can ask any questions about the parks facilities or information on the surrounding area.Problems do arise on holiday, the most common problem is that customers expectations of the accommodation, these expectation sometimes aren’t met and the customer is unhappy, “it wasn’t like that on the website” or “it’s smaller than you said on the web” now this is where the holiday rep could get into difficulty, he only has a limit of accommodation units to offer and these are generally taken, so offering the customer a different accommodation can be a difficult task, unhappy customers on holidays normally stay unhappy because the complaint is rarely sorted by the holiday rep because of his limit of authority, his superior will definitely be unavailable.
Holiday reps are paid for by YOU, there wages, rental of their tent on the park is all accounted for in the cost of your holiday – and they are not cheap.Holiday companies without holiday reps,There are holiday companies that operate on high quality holiday parks without holiday reps, so how do these fair?
What happens if any of the above problems occur whilst on holiday without a rep?If a holiday company operate without a rep, then this can be beneficial to the holiday-maker and the company. Firstly the park direct will greet and welcome you to their park, they will have first hand knowledge of the park and surrounding area, usually far more knowledge than a rep would have. If you are unhappy with the accommodation then the park will have at its disposal hundreds of accommodation units so it will be likely that they can swap the unit or upgrade you, something that a holiday rep will struggle to do.
Cost – well, no rep wages to pay or pitch rent for the holiday season, so this will be reflected in the price of your holiday.Overall opinion.In my opinion holiday reps are an old fashioned traditional expense that you can live without, but being British it’s the thing to ask, very much like asking for a brochure – it’s the thing of the past, but you just have to start to get used to doing without one.
Iain Williams is the managing Director of Williams Holidays, he plays a very active role within the call centre of Williams Holidays as well as expanding the business . Iain is a moderator on many business and travel forums. His threads and thoughts can be found even on the BBC’s travel blogs.A great advocate of high quality customer service from the beginning of the holiday to the final day.Company Name: Williams HolidaysTiltle: Family Holidays in France, Spain ItalyWebsite: [web: williamsholidays .com]